FAQs and Terms & Conditions

1. Payment Terms    All orders are Pro forma.  Goods are dispatched once payment is received.  Payment options are:      1.     Direct deposit into our account (our account information appears on the bottom of your invoice)      2.     Credit card (we accept Visa and Mastercard only)      3.    Cheque (company and personal cheque payments will need to be cleared prior to dispatch of             goods).

2. Passing of Title and Risk The risk in the goods shall pass to you on delivery. All goods delivered or not, remain our property until payment is received in full. 3. Products We reserve the right to alter any details or design of products illustrated without notice and while every effort is made to describe goods accurately no warranty is given as to accuracy and no responsibility will be accepted for error or mis-description resulting in loss. 4. Prices Where applicable all prices are quoted subject to GST at the current rate or governed by the laws of your country. 5. Delivery Every effort will be made to deliver on time, but any delivery specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special rush deliveries can usually be arranged but will usually be subject to additional charges. 6. Quantity Variation We shall be deemed to have fulfilled our contract by delivering of a quantity within 10% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the delivered quantity. 7. Claims Returns will not be accepted without prior authorisation from us. All claims arising must be made in writing within 5 days of delivery. 8. Liability Any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods. We can accept no responsibility for loss or damage arising from the supply of the goods under this contract unless you have fully complied with the notification of claims procedure stated in clause 7. 9. Cancellation Charges A charge will be made on all cancelled orders, together with the charge for all artwork carried out up to the date of cancellation. 10. Samples These will be submitted on approval and will be charged if not returned in good condition within 7 days. 11 . Overdue Accounts We reserve the right to charge you for any legal or collection charges where it is necessary to obtain payment from you of an overdue account through a third party or Court proceedings. 12. Force Majeure We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising out of any cause outside our reasonable control and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you. 13. International orders Please note that all prices are in Australian dollars.  Payments can be made via Direct Deposit or Visa.

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